Return and Refund Policy
Return Policy
Due to the unique nature of handloom products, slight variations in color and minor thread knots or irregularities are inherent characteristics and not considered defects. As such, these variations are not eligible for returns.
Requirement for Parcel Opening Video
To address any claims related to damage or defects, we require a video showing the entire unboxing process. The video should clearly display the parcel being opened from start to finish. This requirement ensures transparency and helps us handle issues fairly.
Reporting Damage
If you receive a damaged product, please contact us within 1-2 business days of delivery. Provide your order details along with the unboxing video for us to review and determine the next steps..
Condition for Return
If a return is approved, the saree must be returned in its original, unused condition with all packaging intact. The saree should be folded as it was delivered, with no signs of wear or use..
Shipping Responsibility
Customers are responsible for all shipping costs associated with returning a product. We recommend using a reliable courier service with tracking capabilities to avoid any loss during transit. Kesika Weaves is not liable for any product lost during return shipment. We will reimburse return shipping costs according to our rates upon receiving the product in good condition. Please note that we cannot cover additional charges.
Exchange Process
We do not offer refunds. However, if your return request meets our criteria, we are happy to assist with exchanges. Our team will guide you through the process and may request additional information or photos to ensure a satisfactory resolution. We process exchange requests within 7 working days after the order.
At kesika weaves, we strive to ensure that your orders are delivered to you in a timely manner. Below is the detailed shipping information for our products.
Refund Policy
In accordance with our policy, no refunds will be processed for completed transactions. We strongly advise all customers to thoroughly review their selections prior to finalizing their purchases to ensure satisfaction with their choices.